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Your Internet Connection After Moving – Secure the Lifeline

Posted on 29th January 2024 by Master Removers

Moving throws all manner of things into uncertainty, with the dust often not settling until well into the first year or even beyond. There can be issues relating to furniture that doesn’t fit (or look right in) your new property, complications with post still showing up at your old home, a new area with which to try to become acquainted, an entirely different set of neighbours and much, much more. And on that list of potential headaches is home broadband/WiFi. Of course, if you’re in contract and your provider offers the same service in your new area, it shouldn’t be difficult to get up and running again. But not everyone is so lucky and some of us may have to arrange for an early release from a contract (it’s possible their chosen new provider can resolve this on their behalf). For others, it’s a chance to go next-level; they find that their new area is hooked up to the most cutting-edge ultrafast services. And it may be a welcome opportunity to ditch a provider from whom they’ve never had satisfactory customer service and find a new one with a solid reputation. Others may even bid fond adieu to home broadband altogether and just use their mobile provider’s 5G service or a 5G router. Whatever the case, for the vast majority of home movers, internet access is an important concern.

What Happens to my Internet Connection if I Move House?

Whether you’re in or out of contract, if your current provider is also operating in your new area, and you want to stay with them, they will be able to do almost all the necessary work to migrate your account. Some charge a fee for this, however. With BT, there’ll be a charge of around £70 if a line needs to be installed at your new home, TalkTalk will want £60 in any given circumstances, while Virgin will hit you up for anything from £20 to £35. Almost all providers ask for two weeks’ notice at the least. In some instances, your internet could be up and running in the new location in as little as two days (for example, if you’re a BT customer and the new property already has a BT line in place).

How Do I Set Up WiFi After Moving House?

If you’re able to have a simple migration (same provider, same service) then you’ll usually be given a specific date your internet begins at your new location. Then, it’s simply a case of plugging in the router directly to the master telephone socket and away you go. If the situation is more complex, then self-installation becomes less likely. Instead, an engineer will need to visit to install a fixed phone line – this is particularly common if you’ve moved somewhere that has never been connected to the internet before or requires upgrading. If you’re changing providers, there’s also a possibility that self-installation won’t be on the cards. For example, Virgin’s internet does not make use of the Openreach network, so in situations such as this, where you’ve moving between providers that use different networks, it’s a more complex undertaking. To move you over to Virgin, cables need to be laid. It’s not dissimilar to when you change from ADSL to the more up-to-the-minute fibre optic superfast broadband – it requires on-site engineering.

Can You Transfer Your Internet to a New House?

Not always in exactly the same form. For instance, if you’ve been a fibre optic customer at your old home and you’re moving somewhere where fibre has yet to arrive, you’ll have to change, whether in terms of provider or package or both. In circumstances such as this, you might have leeway for prematurely exiting a contract. It’s worth taking a look at the terms and conditions of your contract, to see what it says about moving to an area where certain services are not available (or only available in an inferior form). If you’re able to demonstrate to your provider that you’re getting markedly worse speeds at your new home, and are able to point to an alternative provider who could serve you better, it may amount to what’s known as a ‘mid-term contract change’, giving you the chance to exit. If you still encounter obstacles at this stage, it could be time to approach the Ombudsman.

Switching Broadband Providers When You Move

If you’ve been languishing, out-of-contract, with a monthly fee that goes up and up, never being notified about any of the eye-catching deals, then a house move can be the perfect opportunity to shop around (and remember, as we’ve described, there are sometimes opportunities to change provider despite being in-contract). You just need to let your provider know and arrange a date for the service to be ended; it should not necessitate a charge of any kind, though you’ll probably be asked to send your equipment back. Notice periods differ from provider to provider, so the earlier you can let them know, the better; that way, you run less risk of overlap, paying for a new and an old service at one and the same time. Expect a notice period of about one month (though some companies may not require that much – Sky asks for two weeks, for example).

The usual comparison websites should help you home in on good deals and providers in your new area. And if you have access to the property before your moving day, you may even be able to arrange such a seamless transition that you have broadband from day one. The independent Cable website has a postcode checker that can guide you through the ever-increasing list of providers and help you work out who’ll give you the best deal/service, whether it be Plusnet, YouFibre, Vodafone, EE or beyond. They’ll also go one further by helping you compare Mobile phone, Sim-only and TV-package deals.

Once you’re up and running in your new home, give your service a little bedding-in time and then run periodic speed tests (an easy thing to do, with a variety of websites and mobile phone apps able to help you accomplish it) to make sure you’re getting the minimum guaranteed speeds. Having gone to the all the trouble of changing provider, you want to be sure it’s paying off. Among some of the well-regarded speed tests are fast.com, Ookla Speed Test and speedof.me

And before taking the plunge, it’s worth apprising yourself of Ofcom’s latest findings, which reveal Virgin Media as the most complained-about, with TalkTalk and Now Broadband not far behind. Sky comes in as the least complained-about.